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Hopeful, A Raya Hampers Series is Available March 2023



When will my order be shipped?

Order placed before 2pm (Monday to Sunday) will be dispatched on the same day. Orders placed after 2pm, will be dispatched on the following business day.

You will receive tracking details by email once your order has shipped.

What are the available delivery options?

Online Courier available for Jabodetabek Area

JNE available for Indonesia territory.

Can I collect my order in store?

At this time, you can pick up at Marketplace unit 38 1st floor Ashta District 8, SCBD, Jakarta. You may contact +628175207525 for assistance.

What should I do if my order is damaged in transit?

If an item has been damaged in transit, GoodVibes will provide you with a replacement, please email to with your order details and an accompanying photo of the damaged item.

Where will my order be shipped from?

Online Order will be shipped from Ruko Multiguna 8F Bintaro Sektor 3A South Tangerang (Monday – Friday) and GoodVibes Flagship Marketplace unit 38 1st floor Ashta District 8, SCBD, Jakarta (Saturday – Sunday).

Signature on delivery

A signature is required for all deliveries to ensure your parcel arrives safely.

Tracking your parcel

Your tracking number will be emailed to you when your order has been dispatched, accompanied by a link to the appropriate tracking page.

For customers with a registered profile, tracking information may also be accessed from within the Order History section of your account.


What is the percentage (%) of alcohol in Rinse-Free Aromatique Hand Cleanser?

Rinse-Free Aromatique Hand Cleanser is an alcohol-based hand wash ideal for use when fresh water is unavailable, as advised by the World Health Organization.

This hydroalcoholic gel contains alcohol as a key ingredient at 58-62%, depending on the calculation method used, as alcohol is known for its ability to reduce the presence of bacteria.

How does GoodVibes select ingredients for its products?

We are meticulous in selecting and sourcing ingredients for our products. Our first considerations, always, are the health and safety of our customers and the welfare of the natural environment. Our primary objective is to ensure that our range is formulated using only the safest ingredients of the highest quality.

Simply put we only sourced the material that is ecocert certified.

Accordingly, all ingredients utilised in GoodVibes formulations are extensively researched with respect to their safety, stability and efficacy. This is standard procedure for every ingredient under consideration, regardless of type; each is included only when its safety and efficacy have been thoroughly evaluated. 

Do GoodVibes products contain ingredients from a petrochemical source?

We do not use ingredients derived from crude oil, such as petrolatum or mineral oil, in any of our products.

Do GoodVibes products contain plastic microbeads/microplastics?

No GoodVibes product contains plastic microbeads or microplastics; we have never utilised such ingredients.

Our exfoliating products contain abrasives such Caster Sugar, Walnut Shell, Tea Tree Leaf and Bamboo Stem to gently yet efficiently slough away dead surface skin cells, help lift dirt and grime, and leave skin softened and thoroughly cleansed—the better to absorb hydration. 

Do GoodVibes products contain preservatives?

Preservatives are a necessary and sensible part of all personal care formulations—and crucial to the performance and longevity of our products.

We include preservatives because we use many botanical ingredients which otherwise would not make it to your shelf in their most useful state; however, please be assured the doses of preservatives used are as small as possible. By employing this methodology, we have eliminated the need for larger doses of preservatives, which can irritate sensitive skin types.

The presence of preservatives within our products is clearly labelled, forming part of the ingredient list.

Do GoodVibes products contain synthetic fragrance?

We employ both botanical and natural derived ingredients to perform particular functions in our formulations, but never the synthetic fragrance. Even our Candle and Reed Diffuser contained Natural Pure Aromatic Oil from Essential Oils.

We utilise this blend of ingredients to achieve a fragrance that is more intense and complex, and of greater staying power. But no, we don’t use the synthetic fragrance at all in the creation.

Do GoodVibes products contain sulphates?

GoodVibes picks the ecocert certified ingredients only for the formulation, thus the mildness and safety can be achieved for the long run of use.

Note that no GoodVibes products contain Sodium Lauryl Sulphate (SLS).

Are GoodVibes products phototoxic?

No GoodVibes products are phototoxic. The citrus oils we utilise in our formulations either have these furanocoumarins removed prior to use, or are present in such low levels that the respective products are not phototoxic. Several citrus extracts can have a direct phototoxic effect on the skin, resulting in skin discolouration when in direct contact with UV light. 

Do GoodVibes products contain allergens?

GoodVibes products contain essential oils, selected for the benefits they can offer the skin. Like all the botanical extracts used in our formulations, they are carefully considered and evaluated for safety and efficacy prior to their inclusion.

Essential oils are complex mixtures, and a number of naturally occurring compounds found in essential oils are classified as allergens according to European Union (EU) cosmetic regulation.

The presence of any allergens within a product is clearly labelled—forming part of the ingredient list—in accordance with EU cosmetic regulation.

Further, when formulating our products we take careful note of the findings and recommendations issued by the International Fragrance Association (IFRA), ensuring the levels of all essential oils we use—and therefore the allergens they may contain—fall well below the limits recommended by IFRA and other worldwide regulatory agencies.

What if I have an adverse reaction to an GoodVibes product?

All cosmetic ingredients have the potential to irritate sensitive skin regardless of the amount present in an individual product or the method in which it is used.

Irritations can sometimes occur in the regular course of our daily lives, even where we have used and enjoyed a product successfully for many years. The trigger for a reaction can be an unexpected one and may not necessarily repeat itself in the same way. We ask that you consider any changes to your regular routine that may have triggered the reaction (dietary, contact with possible allergens such as household cleaning liquids etc.).

Where one experiences an adverse reaction to any cosmetic preparation, the best course of action is to discontinue use and if necessary, consult your medical practitioner to establish whether you have experienced an irritation or an allergy.

In the unlikely event that you experience an adverse reaction to an GoodVibes product, please discontinue use and return it to the place of purchase or Contact Us. 

Do GoodVibes products contain alcohol?

When we use the term ‘alcohol-free’ in association with our products, we are referring to the fact that the formulation does not contain Ethyl Alcohol.

By way of explanation, ‘alcohol’ denotes a general chemical category that refers to many different substances with broadly different properties and uses.

Ethyl Alcohol (also called Ethanol) is the most commonly known alcohol—this is the substance found in alcoholic drinks. It is a small molecule that evaporates readily because of its size and chemical properties. We utilise perfume-grade Isopropyl Alcohol in Surface, Aromatic Spray and Naturpro Deodorant Spray to expand the efficacy and aromatic performance.

Will GoodVibes products aggravate sensitive skin?

Skin sensitivities can be unpredictable. If you have experienced a reaction, we recommend you stop using all products for a full week. This will give your skin the chance to recover from whatever was aggravating it.

You may wish to test the GoodVibes products you have on separate patches of skin away from your face. Allow twenty-four hours to assess your skin's response. If you find there is no reaction, repeat the process. Again, allow twenty-four hours for assessment.

If neither of these tests results in an adverse reaction, apply a small amount of your product to your face. Use less product than you normally would in the first instance, then slowly increase the amount. If your skin reacts or symptoms persist despite not using any products, we suggest you consult with a dermatologist.

If you are a first-time user of GoodVibes or you are experimenting with new GoodVibes products, we recommend you visit an GoodVibes store or an GoodVibes retailer for a face-to-face consultation. If this is not possible, we advise you to call one of our stores for an over-the-phone consultation. Consultations will assist you to ascertaining which products are best suited to your skin.

Will the plant extracts of GoodVibes products make my skin oily?

Scientifically speaking, botanical oils closely resemble human skin in terms of their physical and chemical composition. This means formulations containing these extracts are easily absorbed by the skin.

There are three key types of plant extracts we use in our products: freeze-dried extracts, steam and CO2 extracted oils and crushed or total extracted oils.

All of the oils obtained by these methods are light and greaseless (and more volatile) when compared to synthetic mineral oils.


Does GoodVibes use Palm Oil?

We use certified sustainable (mass balance) Sodium Palm Kernelate and Sodium Palmate in our Body Cleansing Soap Slab and Hydrogenated Palm Glycerides in our Sage & Zinc Facial Hydrating Cream.

Our Research and Development Team are actively working towards using only Certified Sustainable Palm Oil (CSPO) alternatives for all potentially Palm Oil-derived ingredients where these are available.

We offset 100% of our annual usage of all Palm Oil-derived ingredients via Book and Claim method through the PalmTrace scheme run by RSPO. These certificates give money back to growers who are producing sustainable Palm Oil to reward and encourage their efforts. We view this as an interim measure to support the production of certified sustainable palm oil, while we work towards using only certified sustainable material from segregated supply chains. 

Should you wish to learn more about Certified Sustainable Palm Oil please see the RSPO website.

Are GoodVibes cleansing products biodegradable?

All GoodVibes cleansing products contain surfactants which comply with the ‘ultimate biodegradability’ status of the EU Detergents Directive and are compatible with septic tank waste systems. Our products are also phosphate-free and therefore suitable for use in water-recycling systems.

To read more about the ‘ultimate biodegradability’ status, please see the EU Detergents Directive.

Are GoodVibes products organic or natural?

We use highest quality as possible, often the organic raw materials with the best efficacy is chosen.

Many of the ingredients we use are ‘natural’ by definition, and our ethic is to remain things safe to use in the very long time. Since GoodVibes’s inception, we have been fascinated with the benefits that plant-based products can have for the skin; however, we also appreciate the remarkable results that science can deliver. Accordingly, we choose to incorporate high-quality, scientifically validated and skin-friendly ingredients in our products to perform specific functions, from a selection of reputable sources.

Are GoodVibes products vegan?

Yes, no animal-derived ingredients (such as beeswax, honey or lanolin) are used in GoodVibes products in most of products, except in Naturpro Deodorant.

We are proud to have achieved Cruelty Free International’s Leaping Bunny certification and to be included on PETA's cruelty-free and vegan lists.


Do GoodVibes offer refills?

We are committed to establishing practices that eliminate waste and support the continued use of our packaging. To this end, our Packaging team is currently researching refill and circular solutions that demonstrate a tangible environmental benefit while also maintaining product quality.  

The following products are currently offered with Refill option; others will follow in the future:  

• Skinpro Face & Body Wash

• Scalpro Shampoo

• Hairpro Shampoo

• Aromatique Handwash

• Sleepro All Over Wash

What is GoodVibes's approach to sustainable packaging?

GoodVibes's packaging ethos has always been utilitarian: vessels must be functional, humble and have minimal environmental impact. Guided by these uncompromising principles, we also ensure formulation compatibility, adherence to global compliance regulations and functional simplicity for our customers.  

Our Packaging team approaches the complexity of assessing the environmental impact of our packaging with rigour and diligence, and with a constant aim to tread as lightly as possible.  

Our long-term objectives are to reduce the amount of energy and raw materials used to produce our packaging, and to establish practices that minimise waste and support continued use of our packaging.  

As part of these commitments, current projects include: 

• Shifting the majority of plastic bottles in our range from virgin Polyethylene Terephthalate (PET) to Recycled Polyethylene Terephthalate (rPET), comprising a minimum 97% recycled material sourced from post-consumer curb side recycled content

• Expanding the range of 300mL products offered with a screw-cap in place of pump for customers replenishing their favored GoodVibes formulations. The screw-cap option represents a 12-gram reduction in plastic per unit.  

We acknowledge that considerable work remains necessary to improve the recyclability and recycled content within our packaging range, and we are committed to undertaking this work as a matter of priority. 

What materials do GoodVibes utilise in its packaging?

We utilise a number of materials in our packaging, carefully balancing various considerations in order to choose the most appropriate material to house each formulation.

GoodVibes's packaging codes have remained largely unchanged over the years. Our packaging ethos has always been utilitarian: vessels must be functional, humble and have minimal environmental impact. Guided by these uncompromising principles, we must also ensure there is formulation compatibility, adherence to global compliance regulations and functional simplicity for our customers. Our products are predominately housed in aluminium, glass and recycled Polyethylene Terephthalate (rPET) plastic.

• Aluminium

We often select aluminium for its versatility, and its environmental credentials as a readily recyclable packaging material that can be infinitely recycled. A number of our products are packaged in aluminium tubes, allowing for convenient and controlled dispensing in lightweight formats ideal for travel.

• Amber-coloured glass

We favour amber-coloured glass—traditionally used by the beverage and pharmaceutical industries for housing alcohol and medicinal products—partly because glass is inert and does not interfere with ingredients, but also because dark glass affords its contents a degree of UV protection, minimising the need for preservatives. Where possible, we use glass packaging made from recycled content.

Recycled PET provides a lightweight, durable and safe material to house our formulations​. Bottles are manufactured using a minimum 97% recycled material sourced from post-consumer kerbside recycling. In partnering with our suppliers, GoodVibes, through the use of recycled PET has helped create demand and value for material that would otherwise be going to landfill, which in turn helps to create circular systems. ​

Recycled PET affords additional environmental savings, minimising product wastage from breakages and freight emissions when compared to a heavier material such as glass. When compared to virgin PET material, recycled PET provides an overall reduction in greenhouse gas emissions.

• Paper & Cardboard

Where paper or cardboard are used in our retail product packaging, we select recyclable and Forest Stewardship Council®  (FSC) or Program for the Endorsement of Forest certified stock. The FSC® and PEFC label verifies that materials used for these products have been responsibly sourced. To learn more, please visit and

Why are some GoodVibes products housed in plastic rather than glass?

Our decision to use plastic is not made lightly and is the convergence of our packaging principles, stringent compatibility testing and the pragmatic acknowledgement that this material offers a lightweight, eminently portable and safe option for products frequently used for travel, amenities or shower-use.

Recycled PET affords additional environmental savings, minimizing product wastage from breakages and freight emissions when compared to a heavier material such as glass. When compared to virgin PET material, recycled PET provides an overall reduction in greenhouse gas emissions.

Why are some GoodVibes products housed in glass containers?

A great number of our products are packaged in pharmaceutical-grade amber glass, as many formulations contain a high concentration of active botanical extracts, the stability of which cannot be guaranteed if they are housed in plastic.

We do make an effort to use recyclable plastic or aluminium containers where we are confident this will not compromise the product.

How can I repurpose or recycle my GoodVibes container?

We strongly encourage our customers to repurpose their GoodVibes packaging. Our jars are well-suited for use as storage containers for many small household items, from paper clips to staples to hairpins. GoodVibes glass bottles make serviceable and attractive vases, as well as worthy vessels to house oils in your pantry.

Should you not have an ongoing use for your GoodVibes container, and have access to recycling services, we recommend separating components and placing any unwanted GoodVibes glass, aluminum, cardboard or PET plastic containers into municipal recycling bins or alternative local container recovery systems, as these items are commonly recyclable.

We recommend seeking guidance from your local council or government website regarding local recycling capabilities and relevant instructions.

Online packaging

Your order will be packaged in a recycled cardboard mailing box, delivered to you in a plain and non-branded shipping satchel. This aims to shield your parcel against moisture and other damages to the surface. Inside, a selection of recyclable components will be used to protect your items against any damages in transit.


Does GoodVibes practise ethical and responsible sourcing?

Procurement at GoodVibes is committed to nurturing the people, communities and environments that support each part of our supply chain. Along with quality and safety, we hold to an ongoing core commitment to sourcing products through ethical and sustainable methods, and partnering with the most reputable suppliers across the globe with huge tendency to source locally in Indonesia.

Our Ethical Sourcing Programme aims to ensure that our suppliers use environmentally responsible processes and effect safe working conditions, to the extent that all workers being treated with dignity and human rights are held as paramount throughout the supply chain.  

Although not without its challenges, we are continuously improving our practices as honestly and transparently as we can. 

How do GoodVibes test their products?

During their development, GoodVibes products undergo a series of rigorous and stringent tests to evaluate their safety, stability and efficacy. These tests are repeated multiple times in order to fully validate each formulation prior to launch.

All products are assessed for safety during our product development process using cumulative irritancy testing on human volunteers.

Before any product is released to the public, the formulation must pass a Product Safety Assessment and Toxicological review, conducted by a qualified independent agency. This involves the consideration of a formula both as a whole and in terms of its individual ingredients. These are complex, detailed and thorough assessments based on an assessor’s experiential knowledge as well as industry standards.

Neither our products nor the ingredients they contain have been tested on animals.

What is GoodVibes's approach to the environment?

As a company founded on steadfast ethics, our purpose has always been to tread as lightly as we can, with an unwavering commitment to quality, excellence and sustainability across ideas and formulas.

We actively seek to understand social, economic and environmental risks and impacts within our organization and broader value chain, and take steps to minimize them. This is not without challenge, but we are continuously improving our practices with honesty and transparency.

We are currently developing our strategic vision for the next ten years, with a continuing focus on:

• Measuring, reducing and offsetting our carbon emissions across the value chain

• Increasing transparency across our supply chain and ethical sourcing of materials

• Improving sustainable design and innovation in our product development, retail and office design

• Enhancing operations to reduce resource consumption, energy and water consumption, and waste generation.

Does GoodVibes offset emissions, and is GoodVibes carbon neutral?

Reduction initiatives across our global business are the primary focus of our climate action. We voluntarily choose to offset our remaining global emissions through certified projects that deliver social, environmental and economic benefits to our communities. Emissions offsetting projects are selected for their alignment to GoodVibes’s values and vintage.


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